I didn't purchase my product, service, or training course from JTek Resources. Why does this support desk show "JTek Resources - Customer Support Desk" in the header?

Answer: JTek Resources is the parent company of all products, services, and training sites that have links to this support desk. 

How do I access my purchase?

Answer: You will receive an email providing login credentials typically within 15 minutes after purchase. Before you submit a support ticket asking for assistance, make sure you have checked your junk/spam folder. You need to provide the information stated under "Product Access Problems" on the main support Home page.

I forgot my password. How can I reset it?

Answer: On the login page you were provided there is a link "Lost your Password?" Click the link and you will be able to reset your password.

The website is not loading properly. Is there a server issue?

Answer: Please try clearing your browser's cache and cookies, then attempt to log in again. If the issue persists, please contact our support team for further assistance.

can't find the specific module or lesson I'm looking for. Can you assist me? 

Answer: Certainly! Please provide us with the details of the module or lesson you're trying to access, and we'll be happy to guide you to the right place within the course. 

I'm having problems when trying to play the training videos. How can I resolve this? 

Answer: We're sorry to hear that you're experiencing issues with the video playback or download. Please ensure that you have a stable internet connection and try using a different browser or device. If the problem persists, please contact our support team with details of the error message for further assistance.